Do I need to register for ordering any item on your website?
Yes, you have to create an account with Cupid Clothings. Make sure to complete the registration process with all the required details correctly. Click here to register. After registration, you can add your desired item to the list and place an order.
Do you offer any discount for new customers?
Yes, we offer a 5% discount on the first order of our new customers. For this, you can use code ‘WLCM5’.
Does your online store have any minimum order requirements?
No, there is no minimum order requirement. You can place an order for an item of any price. Also, we offer free shipping all over India for all our products.
I am a plus size woman. Do you offer plus-size items for women like me?
Cupid is a brand that offers track pants, shorts, long tops, t-shirts, night pyjamas, joggers, and even winter wear for plus size women. You can trust the quality and fabric of each item we offer. You can find many of these clothing items in 3XL to 7XL sizes.
Do you guarantee the quality of the fabric of all products?
Yes, all products are made of high-quality fabrics (fabric type is mentioned in the details of each product). We believe in giving quality and comfortable products to our customers.
My waist is 38 and my hip 44. Which size of the women track pants will be perfect for me?
3XL will work perfectly for you. Still, we recommend you check the size chart given with each product and choose the perfect size.
Can I order any track pants for women for gym workouts and exercise purposes?
Yes, of course. All track pants under the women collection are suitable for a gym workout, exercises, yoga, or any outdoor activities.
I am from East India. Can you deliver my order here?
We provide delivery all over India with free shipping.
Can you tell me the length of plus size shorts for women?
Please check the shorts size chart available for each item you are interested in buying.
What if I need only one item from the combos?
No, we do not provide one item from combos. But you can search for your desired item on our website. If it is available as a single item, you can order it from there. Or, you can look for other options.
How can I select the right size for the product?
We have provided the size chart with each product. Whether you want to order shorts, capris, track pants, t-shirts, or any product, simply read its size chart carefully. Select the size that fits you the best.
I am an 85kg woman and want to order a comfortable lower from Cupid. Which size would be the best for me?
If you want a loose and comfortable lower, 4XL or 5XL will work for you. Still, we recommend you check the size chart given with each product and choose the perfect size based on your waist and hip size.
Do you offer yoga leggings for ladies as well?
No, we do not offer yoga leggings. But you can find a quality, soft, and lightweight yoga track pants and other lowers for ladies. You can browse the women's collection and find the best yoga lowers for ladies.
Do you have a collection of women bottom wear with pockets?
Each item added to the collection of women bottom wear has pockets. No matter whether you are looking for shorts, capris, pajamas, or track pants with pockets, you will get all these products with pockets having enough space to carry cash, phone, credit cards, keys, etc.
Do you offer products for women only?
No, we do offer men's activewear as well. You can browse the Men collection for track pants, shorts, polo t-shirts, etc. in varied colors and sizes.
Are these track pants for women suitable for gym/yoga?
Yes, of course. All track pants available on our website are the best activewear for regular and plus size women. They offer high comfort on different occasions, such as gym, stretch exercises, yoga, running, sports, etc.
Does the fabric of these products shrink after washing?
No, it will not shrink at all. All these products are pre-washed, so don’t worry about shrinkage. We do not compromise on the quality in any way. So, you will always get the best product from Cupid Clothings.
Will the color of these products get dull after washing?
We give a 100% guarantee on the colors of our offered products.
Do you offer lowers for winter as well?
Yes, you can find lowers for women and men winter wear under the ‘Winter Wear’ category of the Women and Men collection. We offer winter wear made of cotton fleece, velvet, etc., ensuring to give warmth and coziness all day long.
How many days do I have to wait for my ordered item?
The estimated delivery time is 5-7 working days. It may vary depending on the delivery address.
When will you dispatch my order?
We will dispatch the ordered item within 48-72 hours of the order amount being received.
Can I check my order status?
Yes, you can check your order status. Once we dispatch your order, we will provide a unique tracking ID. To track your order, click here.
Do you provide international delivery?
No, we do not ship our products internationally.
Do you offer men’s activewear or loungewear in plus size?
Yes, we do offer. You can browse our website for plus size men's activewear and loungewear.
What about offers and discounts by Cupid Clothings?
Yes, we have offers and discounts from time to time. It is advised to check our website periodically to know about our running offers and discounts.
Can I place an order in bulk?
Yes, you can place a bulk order. But, for that, we have to check the stock availability. You can also contact us directly if you have bulk order requirements.
What should I do if I missed the delivery of my order?
Don’t worry at all. The courier partner will try to deliver your order the next business day. To track your order, click here.
I have ordered 4 different products. Will I get all products together?
Yes, we will ship all products together. You will get one package for all 4 products.
Can I change my delivery address after placing an order?
Yes, you can contact us to change the delivery address. Also, note that the delivery address cannot be changed if the order is dispatched. So, always be careful about all details while placing an order.
How do I get the invoice for my order placed with Cupid Clothings?
We provide an invoice inside the package and you can get it with the product.
What should I do if I receive a damaged package?
Don’t open it first. Make sure to take pictures of the damaged package and then open it to find the condition of your ordered product. If the product is also damaged in any way, click the pictures and send them to us via email at firstname.lastname@example.org. We will check them thoroughly and respond to you quickly for your concern.
What types of activities are track pants by Cupid Clothings suitable for?
Track pants for men and women by Cupid Clothings can be used for various purposes. These include gym, yoga, running, walking, sports, and any outdoor activities. You can also wear these track pants while lounging at home.
Do you offer affordable plus size clothing?
Yes, Cupid Clothings is the best place for affordable plus size clothing. We have a consistent price range across all sizes of our products.
Do I need to pay anything for membership?
No way. Membership with Cupid Clothings is absolutely free.
What payment methods do you accept?
We accept all credit / debit cards, Net Banking, UPI, and also Cash on Delivery (COD).
How secure is purchasing with Cupid Clothings?
It is 100% secure. All your details during registration and processing of an order are kept secure. We do not share any detail of our customers with a third-party at any cost. We use highly secured technologies to run our eCommerce platform. Moreover, we follow the industry’s strict standards to provide a safe, efficient, and secure shopping store to our customers.
Can I use any foreign currency to place an order?
No, we accept only Indian currency while making a purchase.
When will my payment amount be charged?
If you choose to pay using debit / credit card, UPI, or Net Banking, the order payment amount will be deducted immediately. On the other hand, if you choose the ‘Cash on Delivery’ (COD) payment mode, you have to pay the total amount at the time of delivery. We do not accept Cash on Delivery if the order is above INR 3000.
Where do I get the refund?
The refund will be made back to the source that was used to place an order. Suppose, you made the payment through Net Banking. Then, the refund amount will be refunded to that bank account. In case of Cash on Delivery, you will get the refund via Google Pay and Paytm only. Note: We will initiate a refund only after we receive the returned item.
I had chosen ‘Cash on Delivery’ (COD) as the payment mode. Now, how do I get a refund?
In the case of COD, you have to provide us with your bank details, like the Account holder’s name, Account number, Bank Name, Branch Name, and IFSC code. We will refund the amount to this bank account.
How much time will it take to issue a refund?
Refund will only be initiated if the returned / cancelled order meets our Return & Exchange Policy. We request you read this page carefully. If you will be eligible for the refund, the refund amount will be initiated to the source of the payment within 2-3 working days.
Will you deduct any amount while placing a refund?
No, we do not deduct anything. You will receive the full paid price of the order to the original payment mode.
How much shipping do you charge on the bulk order?
Whether you place a bulk order or buy a single item, we offer free shipping all over India for all products.
Is there any extra charge if I select the ‘Cash on Delivery’ option?
No, there is no extra or hidden charge for the Cash on Delivery option. You just have to pay the price of the ordered products. Note: We do not accept Cash on Delivery if the order value is above INR 3000.
What if the amount has been deducted from my bank account but I didn’t receive my order ID?
You get the order ID once we receive the payment from your side. Sometimes, due to some technical issues or unforeseen reasons, the amount gets deducted from one side and does not receive on another side. If you are facing any such issue, please call us at +917710477039 or email us at email@example.com. We will help you in this regard.
Do you call your customers for credit/debit or any other payment mode details?
No, we never call our customers for any kind of details regarding any payment mode. If you ever get any such call, be aware and don’t attend it. Immediately inform us of the same.
How can I return any product?
Yes, you can return any purchased product. But it should have an intact label, non-defective, and also should be non-altered. We accept return requests only if we receive an item in the original condition that we sent to you. For more details, please visit our Return & Exchange Policy.
Are all products eligible for a return?
Yes, all products available on our website are eligible for return.
Can I cancel my order?
Yes, you can cancel your order. For that, you can email us at firstname.lastname@example.org. We will initiate the refund amount within 48-72 hours of the cancellation request approval. We do not accept any cancellation request if an order is dispatched.
I ordered women shorts in 2XL size and found it a little loose for me. Can I replace it and receive an XL size?
Yes, we offer an easy replacement policy. You have to place a request for the replacement of any item within 7 days from the day of delivery. We can’t do anything if we receive a replacement request after this time period. For more details, please visit our Return & Exchange Policy.
Can I exchange an item if it does not fit me properly?
Yes, you can place an exchange request within 7 days of the delivery. We will first check the stock availability and will confirm the same. If we have your requested size in stock, you have to send us a courier at your charge. If the item we receive does not pass the quality check and is found to be used, washed, altered, and/or tampered, we will not approve your exchange request.
I am unable to contact you via phone. How can I place a return request?
No worries. You have another option too. You can drop an email to us at email@example.com with the reason for returning an item. We will look into it and respond to you soon.
How can I track my return?
You can track your return at ‘Track Your Order’. Once your return is dispatched, we will provide you with a unique tracking ID. You just have to enter this ID in the text box and click on the Track button.
When do I am eligible for a return/exchange?
You are eligible for return/exchange only if you place a return/exchange request within 7 days of the delivery. Additionally, the returned/exchanged item should be in the original condition – not used, washed, altered, tampered and/or damaged. Also, there should be original tags, invoices, & proper packaging intact.
Can I cancel one item from the full order?
Yes, you can cancel a full or partial order. But we do not accept any kind of cancel request once your order is dispatched.